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Responding to negative reviews online
Online reviews are an integral part of customer purchases as customers consider online reviews to be unbiased. Research suggests that most customers will conduct their research before making a purchase and are known to consider negative reviews. Although most businesses see negative reviews as bad publicity, they can also be an opportunity to showcase a business’s excellent customer service skills.
Social media platforms such as Facebook, Twitter, and Instagram are popular for customer reviews. Additionally, private review websites like Revdex.com, Yelp, and TripAdvisor are also known to help both customers and businesses communicate more effectively. Here are some simple tactics that can help when handling negative feedback.
Respond as soon as possible – Avoid a rushed response and aim to replay to a customer preferably within a few hours. A quick response will build confidence and show the customer that the business can be trusted.
Leave a personal message – Generic messages will not calm a dissatisfied customer. Instead, leave a personal message that informs the customer that you are looking into their complaint.
Apologize – The simplest way to calm a customer is to apologize and empathize with their situation. Offer a direct contact number to a customer service representative who is briefed and able to handle the complaint.
Compensation – If a customer is addressing a legitimate issue, the business must look at ways to compensate them. Offering a discount, a refund, or redoing a service can improve the customer’s relationship with the business.
Revdex is an online business directory. Revdex’s aim is to improve the connection between consumers and businesses. They provide the customers with an opportunity to browse and post negative complaints and reviews about businesses and they make it easier for their voice to be heard by the companies.
For example you can file complaint against mobile provider or file complaint about travel services.
Simple steps to prevent negative reviews
Negative reviews are disheartening as they can influence new customers and reduce future sales. But businesses have now realized that negative reviews are a common concern and therefore they should be addressed professionally to minimize their effects.
Here are some simple steps that can help any business prevent negative reviews.
Request to fix the issue – It can be difficult for businesses to ensure that every customer transaction has no flaws. Instead, businesses are taking responsibility for their faults by contacting the customer directly and fixing the problem. Additionally, encouraging customers to communicate with the company can discourage them from posting publicly. Private review websites such as Revdex.com, Yelp, TripAdvisor, and BBB are excellent platforms for customers to address their concerns while providing companies with a central platform to follow up on negative feedback.
Surveys – Customer surveys are a wonderful way to get customers talking about how the business can improve. Customer surveys can be sent via email after each purchase or can be offered in-store. Requesting customer feedback before it is offered, can help a business change to meet their customers’ needs.
Competitor audits – Competitors can provide a business with valuable feedback. Experiencing a competitor’s products and their customer service procedures can provide a business with information on how they could change to meet customer expectations. Even the smallest adjustment can help to reduce negative feedback in the future while increasing sales and customer loyalty.
Revdex provides a place for consumers to read online business reviews and report bad business experiences. Revdex’s aim is to improve the connection between consumers and businesses. Consumers can find new businesses and services and businesses can create profiles to be found.
For example you can file complaint about mortgage loans or you can file complaint about internet service.
How to Use the Abundance Mindset in Leadership
No matter how talented you are, your talent will fail you if you are not skilled at the particular task you are performing. You can excel when you put in place the work ethics and systems necessary to carry you forward. Great leaders are not simply born; they achieve success by following certain principles and by working with determination.
The two most important substances in an entrepreneur’s character are:
Courage-You must take risks and have the ability to endure year after year until you finally succeed. Look at the circumstances and conquer them. Understand that worry is a state of mind based on fear and make a decision that you will not give up in times of economic hardship.
Persistence-Make a decision to continue no matter what. And if you have to do it one hundred times, so let it be. Get up each day with the same tenacity and zeal you had when you first started and know that there is only one option: Winning!
Don’t get discouraged if you see that you need to acquire skills unfamiliar to you. The good news is that you have been wired to learn anything you set your mind to. You can become a great business leader. You have the skills and tenacity.
Work on your belief system. You must get to the point where you believe in your dream. Putting a belief system in place may be one of the most difficult elements, but the best part about it is that it is possible. Once you put that plan of action into place, believe in it as if it has already come to pass. Envision your success. Never let the dream die.
Below is a quote from Create Abundance by Zhang Xinyue:
Growth is neither what you can wait to attain in a deep valley as a hermit. Nor what you can find on the other pure land after you die.
With many years as a well-known spiritualist leader and teacher in her field, Zhang Xinyue is known for a variety of achievements. Her creation of the Abundance system aims to promote a meaningful and straight forward approach to life’s philosophical issues. In 2012, she finished one of her best-selling books, Create Abundance. The book is a collection of quotes containing words of wisdom on how to develop body-mind-spirit cultivation.
Create Abundance was initially released in Chinese, but it is also available in English and other languages now. A second version of the book has also recently been released.
How to Achieve Good Physical and Spiritual Health
The article was provided by The Global Spiritualist Association
One thing we all have in common: we’d like to get in better physical shape. We each have our favorite excuses for why we haven’t been able to do this yet. These can range from lack of time to just feeling that gyms are boring. Many of us work in offices where we simply don’t get much physical activity though. You may sit at a desk most of the day and eat out at fast-food restaurants several times per week.
If this sounds like you, then you have probably put on a few extra pounds that you’d love to get rid of. Usually, once we realize that we’re totally out of shape, we buy the latest work-out video or join a local gym. After only a few short weeks, we lose our zeal and go back to our sedentary lifestyle.
One thing we often neglect is our spiritual health. There are no tell-tale signs as with our physical bodies. You can’t see that you’ve gained weight so you may not be aware. Good spiritual health is important as you move forward and try to build your business. When we keep our spiritual-self strong and healthy, then we can more fully enjoy our success in business.
Of course, your physical health is important too. Most of us can find at least a dozen ways to add some physical activity to our day without really making much of a change to our lifestyle. Look for those opportunities each day to walk somewhere instead of taking the car. Just these few minor adjustments can get more oxygen into your blood stream and get your heart pumping more efficiently.
The Global Spiritualist Association was founded by teacher Zhang Xinyue in the year 1999 with the goal of bringing in the best Spiritual Teachers from various professional fields around the globe. The Global Spiritualists Association is well-known for focusing on creating a platform with international impact to exchange ideas for spiritual growth.
How to correctly deal with bad reviews
Article provided by Revdex.com
Businesses can benefit from positive customer reviews as most customers shop online and often check reviews before a purchase. However, a negative review can lower a 5-star rating and cause new customers to doubt a business’s products/services.
When a business receives a negative review, handling the situation and customer correctly can greatly reduce the impact of the review.
Get in touch – Your first response should be to contact the customer. You can do this by replying to the review by thanking the customer for their feedback, followed by apologizing for the inconvenience caused and ending with a number to reach a customer service representative directly. Speaking to the customer can often make them feel a lot better about the situation and reduce the chances of them writing an additional review.
Be nice – Always speak to the customer in a calm voice and do your best to put yourself in their situation. The calmer you are, the more comfortable a customer will feel.
Explain how the review can affect the company – Let the customer know that their review was warranted, but that it affects the entire company.
Compensation – Disgruntled customers will feel a lot better if they are offered a refund, a gift, or an offer to redo a service.
In some cases, reviews can be in breach of the terms of service statement on a website. For example, if the reviewer is personally attacking an employee, the content is insulting or slanderous you can ask the website administrator to remove it.
Revdex is an online business directory that allows to report scam for a products and services. Consumers can post a review for any business, even if there is not an existing profile. Businesses can create their own profiles and respond to reviews.
Visit the site to file complaint about unauthorized charges, file complaint about airlines, report scam about car dealers or any such issues.
Mentors & Teachers from The Global Spiritualists Association
Since the inception of The Global Spiritualists Association in 1999, the organization has worked hard to establish an atmosphere of positive energy for their members. They work as teachers and mentors to help others learn the path to positive spiritual energy. Their message of love, hope and charity is designed to enable people to overcome challenges in this life. They have at least 100 spiritual mentors who help spread this message of creating abundance through higher spiritual energy.
The Global Spiritualists Association was established by author and teacher, Zhang Xinyue. He works with international youth projects and many altruistic causes. Below are just a few of the many teachers from the organization.
Miao Miao, Mentor of the Global Association of Spiritual Mentor
She has a Master of Music Education, Central Conservatory of Music and has followed Xinyue for almost 10 years. With a beautiful singing voice, she has taught in higher music schools and believes that the highest form of singing is not simply to delight people’s ears, but awaken their hearts. She believes that singing creates positive energy that can leap across time and space to awaken the human soul.
Zhangyuan, Mentor of the Global Association of Spiritual Mentors
As a former manager at a bank, she had an effortless working life and beautiful family. Yet she did not find happiness. Then she discovered that life was more about achieving inner peace and joy from nature and the positive energy in our hearts.
Join Us
The Global Spiritualists Association invites everyone to take part in their annual activities to improve awareness and admiration for every ethos. For more information about this organization, please visit their website.
The Global Spiritualist Association, the largest Spiritual Growth Research Institute for Spiritual Teachers globally, is an organization founded by Teacher Zhang Xinyue in 1999. The Global Spiritualists Association promotes international cooperation and develops world youth elites’ cultivation by attracting the greatest Spiritual Teachers from around the world.
The Importance of Construction Law and Advisory Services
Summary: Experts within construction law can provide services beyond simple consultation.
Construction law is an overlooked subfield of the law. The great thing about working with legal experts within the construction industry is that there are many professionals that are experts in a particular subject, so rather than having a single person look over everything, you can work with those that understand your delegated issue.
What is Construction Law?
Construction law encompasses a variety of legal issues that relate to the construction industry. Mane of these issues can fall under state, federal, or local laws.
On a federal level, some problems may involve safety regulations or employment law. Federal statutes often enforce worksite requirements. On a state level, a number of additional regulations will be added on top of the existing deferral ones. For example, safety regulations and environmental rules may be enforced when applicable. On a local level, city and county ordinances can enforce a variety of restrictions that can change the way a construction site operates, such as noise created or zoning laws.
The Benefits of Hiring a Construction Attorney
One of the more common problems of construction law surrounds money. Construction projects are extremely expensive and time-consuming, so construction claims management companies tend to get a call quite often due to delays and issues that involve financial disputes.
It is common to see delays or projects that go over budget, which indefinitely causes issues between all parties. This is where an experienced construction attorney like Lyle Charles of Lyle Charles Consulting, thrive and can provide his or her expertise in regard to the problems at hand.
Why Expert Witness Testimony is Crucial in Construction Claims
Summary: Construction experts that testify in construction cases play a large role in dictating the outcome of the case.
A construction expert is an individual who has extensive knowledge and a particular skillset that is vital for today’s complex construction projects. With the help of their testimony during a dispute, the trier of facts on issues related to construction law such as delays for example, can be persuaded and claims can be handled in a professional and expedited way.
This article will showcase how construction experts have such a substantial impact on construction claims today.
Legal Claims
A legal claim that stems from a project may involve numerous property and construction laws. For example, the case may revolve around a breach of contract from previous construction & turnaround services or a wrongful death that occurred on-site.
These legal disputes may require the testimony of a construction expert to inform the case decision makers.
What Qualifies a Construction Expert?
A construction expert is someone who understands the legalities and intricacies surrounding the construction industry. They can also discuss and describe industry standards, technicalities, and certain issues that may pose complicated in court.
Depending on the facts of the case, it may be important to hire an expert that is experienced in the construction industry. Lyle Charles of Lyle Charles Consulting for example, is a seasoned construction expert who provides both testimony and construction advice for companies that require a unique perspective.
Expert witness testimony is a tactic that has proven to be an efficient legal strategy, especially when it comes down to persuading the trier of facts. Moreover, it can sway a case drastically due to the amount of knowledge that this specialist brings to the table.
Three ‘Numbers’ That Every Investor Must Keep Track Of
Almost any investor worth his salt will know that it is imperative to keep track of the investment climate to succeed. This is done by monitoring a variety of indicators (not just one or two) that can help you make smart decisions and as to whether you should take a buying or selling position.
Here are three indicators that should help you decide what investment choices to make:
#1: Investor Returns
Instead of looking at your mutual fund’s trailing one, three, five or 10 years returns (the published returns), another approach would be to monitor ‘investor returns’ that measures an average investor’s return for any fund. These calculations will also tell an investor how much they could lose or gain based on when they decide to buy or sell. In most cases, balanced funds are considered to be much more profitable than volatile funds.
#2: Sentiment Surveys
Another important number to look for is the weekly release of ‘sentiment surveys’ by the American Association of Individual Investors which tell you whether investors are bearish, bullish or neutral over the next six months. Often, the approach that investors take causes the market to head in the opposite direction.
#3: The VIX
Also known as the Chicago Board Options Exchange Volatility Index (VIX), these numbers are considered to be a ‘fear gauge’ that describes complacent or fearful investors are at any given time. The index uses options prices to measure expected volatility for 30 days in the S&P500. Since these numbers are available on the Chicago Board Options Exchange website, one can easily get access to these numbers so that they know what’s happening in the market.
6 Tips entrepreneurs should know before investing in real estate
Entrepreneurs invest in real estate because they know that the return on investment in much higher in real estate than investing their money in the bank. However, there are few tips that entrepreneurs should keep in mind when investing in real estate.
Plan your financial goals – Before investing in real estate, it is best to analyze what you expect from your investment. When conducting your analysis, look at the time you are willing to hold your asset in comparison to the return you will receive.
Don’t only look at learning – Learn the basics about real estate investments and then compare them with the goals you want to achieve. If you have any specific areas you need clarification, look at searching for this information online or delve into a book or a seminar.
Look at plenty of properties – Look at as many properties as you can and consider areas beyond your personal preferences. More options will provide you with a wide range of choice which will make for positive
Avoid postponing your investment program – Avoid waiting for that perfect deal as it may not happen. Perfect deals rarely exist. Instead look at if your investment meets your goals.
Do a thorough financial analysis – Once your analysis is complete, look at these details as guidelines to determine your price and your terms.
Avoid buying a property that the seller is not motivated to sell – If a seller is not motivated to sell their property, the chances are that the price of the property will not suit your financial goals.
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